Job Type: Full-time, hybrid | 2 days in the London office, 3 days remote
About the Employer
We are supporting a fast-growing global health and wellness business with a portfolio of market-leading, performance-oriented brands in the Functional Beverage and Active Nutrition space. With over 20 years of success, this organisation has built a reputation for innovation, quality, and a commitment to healthy, active lifestyles.
The company has been recognised as a Great Place to Work and has won multiple workplace awards for its strong culture, people-first values, and dedication to supporting communities worldwide.
The Role
As the Customer Service Representative – EMEA, you will play a key role in supporting customers in the Europe region. This includes order management, order entry, and handling international documentation. You’ll ensure smooth operations while providing an outstanding level of customer service to corporate accounts.
Key Responsibilities
- Support the corporate sales team with order fulfilment, order management, and related projects.
- Manage and maintain corporate sales accounts within the ERP system, ensuring timely and accurate set-up and updates.
- Handle direct sales order requests and returns/credit orders for corporate and international accounts.
- Produce and submit international documentation required for customs clearance (experience with European and Middle East countries is essential).
- Liaise with logistics to ensure shipment requirements are met within deadlines.
- Provide excellent customer service with clear, consistent communication.
- Track customer requests, set timelines, and ensure accountability across teams.
What You Bring
- 1–3 years of experience in customer service.
- Strong attention to detail and organisational skills.
- Ability to prioritise in a fast-paced environment.
- Service-oriented mindset, with strong communication skills.
- Multilingual skills (bilingual/trilingual) are a plus.
- Self-motivated and able to work independently.
- Ability to stay calm under pressure and build strong relationships.
- A passion for health, fitness, and wellness is highly desirable.
Performance Metrics (KPIs)
- Customer satisfaction
- On-Time In-Full (OTIF) delivery
- Order cycle time
- Out-of-stock management
Benefits & Perks
- Competitive health and life insurance, mental wellness programmes, pension matching, and Lifestyle Spending Account.
- Paid holidays plus volunteer time off.
- Family support, including paid parental leave and reimbursement for childcare, fertility treatments, legal fees, and more.
This is an excellent opportunity for a motivated Customer Service professional who wants to grow their career with a dynamic global brand.
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